Manager, Digital Commerce

Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the everyday, delivering seasonal collections of handbags, ready-to-wear, jewelry, footwear, home décor, and more. Known for its rich heritage and unique brand DNA, Kate Spade New York offers a distinctive point of view and celebrates communities of women around the globe who live their perfectly imperfect lifestyles.

Kate Spade New York is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

Title: Digital Commerce Manager

Division: Kate Spade Japan - Digital Commerce

Reports to: Digital Commerce Senior Manager

Location: Tokyo

Primary Purpose:

This role is responsible for executing the on-site trading and merchandizing based on GTM strategy. As store management manager, this role is instrumental in ensuring online trading / merchandising KPIs are correctly set and continuously improved to meet digital commerce team 's mission and goal. It is also the responsibility of the role to ensure commercial platforms to reflect digital commerce team's product and category strategy. This role covers both direct and 3rd party platforms.

Key responsibilit ies :

DIGITAL MERCHANDISING (50%)

• Become the digital merchandising champion and always be deeply familiar with products and categories of Kate Spade.
• Ensure the product and category are easily finable based on seasonal product strategy.
• Work closely with the digital sales team and merchandising teams to create the appropriate online shopping experience for users. Manage vendor relationships.
• Develop yearly online merchandising KGI and KPIs based on new functionality & feature that will be delivered by digital COE team from Tapestry.
• Manage product listing cycles such as product launch due date based on GTM strategy.
• Be the key user for SalesForce Commerce Cloud and PIM ensuring accurate, high-quality merchandising at all times by closely communicating with Tapestry Digital COE team
• Update and manage product catalogue, categories and promotions by the operating merchant tool
• Plan improvements of the website for better online trading with Digital Commerce Operation team and better work efficiency. Work closely with Tapestry team for the improvements as a member of the agile software developments
• Research other regions and similar/competitive brands and ensure the site exceeds what customers would expect when browsing products.
• Be open to learn new technologies in eCommerce industries.

CONTENTS MANAGEMENT (30%)

• Implement and Update SEO element / information on product and category level.
• Plan, develop story driven selling by enriching PDP, PLP contents.
• Manage gateway contents take over cycle.
• Manage filtering, sorting rules.

ANALYTICS AND REPORTING (20%)

• Provide merchandising assistants repetitive tasks to execute online trading and report to the online producer for the resource needs.
• Oversee and implement trading reporting and improve on online trading KPI.
• Weekly and monthly online reporting
• Manage 3rd party tools such as Google Analytics to optimize the websites and deliver relevant cross and up sell products inclusive.

Candidate profile :

• Bachelor's Degree in related field is preferred.
• 5 years+ online business experience and knowledge of digital products such as PIM, CMS is required.
• Advanced knowledge of Web Analytics is required.
• Experience with project management, client relations, managing cross functional teams is plus.
• Vendor management experience preferred.
• Business level N1 Japanese / Business level English communication skills
• Advanced computer skills including MS Word, Excel, Power Point
• Ability to succeed in a fast-paced environment.
• Experience with achieving sales target or other KPI goals is required.
• Attention to detail, Customer perspective oriented, Creative thinker.

Key relationship :

• Interact daily with all members of the Digital Commerce team to share priorities and work as one team. Work closely with marketing team for campaign management process. Digital COE team at tapestry is also the key team for this position to learn and utilize digital products.

Our Competencies for All Employees

• Courage : Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity : Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity : Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy : Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers

• Strategic Agility : Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
• Developing Direct Reports and Others:Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
• Building Effective Teams : Blends people into teams when needed; creates strong morale and spirit in theirteam; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Kate Spade is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under the consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Kate Spade at www.katespade.com .