Omnichannel Client Events & Expériences Manager EMEA - CDD

MONCLER is looking for a Omnichannel Client Events & Expériences Manager EMEA to join its dynamic EMEA Corporate Office team in Paris for a CDD from early 2024 to September 2024.

Reporting to Events Manager and Omnichannel & Client Performance Director EMEA, the Omnichannel Client Events & Experiences Manager will drive and support MONCLER business by creating unique and engaging experiences/events in order to increase awareness and excitement around the brand, reward loyal clients and develop deeper relationships with new, potential & core clients.

Responsibilities

• In partnership with the Retail/Store/Omnichannel Director define store/client activities based on their business needs and objectives
• Define Event calendar to increase store traffic, promote collection launches and brand awareness.
• Propose new animations and event formats within brand heritage and new company directions
• Minimize client's cannibalization in between stores by differentiation of client directions/activities
• Work with store teams to define client targeting and management of events to ensure high level of attendance; ensure high standard of execution for all projects
• Plan and execute all events on a national scale, including store openings and image events.
• Travel and coordinate events execution including: strategic hosts, vendor selection, invitation and menu design, create and manage guests lists, direct photographers, staff and freelancers.
• Forecast and follow up on budget. Negotiate contracts, manage invoices and payment process.
• Liaise with Client manager and Boutique manager on instore event recap and reporting to monitor invitation list and ROI
• Collect feedback and best practices on clienteling, client events & PCR activities. Share best practices with Zone and Stores.
• Create and maintain strong industry relationships.
• Assist management with special projects and assignments as requested.

Expectations

Perfect candidate with 3 years' minimum of similar experience in Retail Luxury or Event production agency with strong industry connections, highly personable and efficient event's organizer with an ability to work independently in a changing and multi-tasking environment with numerous and competing deadlines.

Having a strong customer service orientation and delivery focus and an active commitment to continuous improvement and quality standards.

Excellent communication and time management skills and comfortable working in a fast paced, hands-on, growth orientated work environment.

Requirements

· Creative, motivated professional with excellent eye for detail.

• Strong interpersonal skills with a 'can-do' attitude
• Trustworthy, discrete and sensitive to clients' needs at all times.
• A passion for events and delivering service excellence.
• Proficient in Microsoft Office and PowerPoint. Photoshop and/or Adobe preferred.
• Fluent in English, another language would be advantage for this role
• International travel required.