Merchandising Coordinator

About Old Navy

Forget what you know about old-school industry rules. When you work at Old Navy, you're choosing a different path. From day one, we've been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season.

We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we're family.

About the Role

Through a customer curious lens, you will collaborate with the Digital Merchandising, Marketing Production, Ecommerce Operations, Photo Studio and Sample teams to produce a best-in-class online shopping experience visited by millions of customers each day. Blending the art and science of ecommerce merchandising, you will apply knowledge and understanding in navigating our product-to-site pipeline and offer your cross-functional partners a strategic view point on site execution, ensuring that the category navigation experience aligns to the design intent of the product, bringing key product initiatives alive on the sight through compelling story-telling.

What You'll Do

• Drive site execution and serve as liaison between digital merchandising, website production, and marketing to bring the customer online shopping experience to life and meet or exceed the commercial plan and financial goals
• Develop and execute the vision of product site navigation and category storytelling
• Create seasonal navigation plans utilizing web analytics for recommendations as competitive benchmarking
• Construct, strategize, and navigate complexities of third party vendor technologies, including related product recommendations, personalized merchandising, onsite and third party search results and outfitting templates and galleries; generate reporting to measure efficacy and drive optimization
• Obtain market and competitive set intelligence to inform the business strategy by understanding customer feedback, product trends, historical data, macro environment trends
• Solicit feedback to understand needs by asking effective questions
• Execute structured assignments based on stated priorities
• The Assistant Manager of Catalog exemplifies diverse operational and management skills to support the product catalog and navigation set up and maintenance for Old Navy's e-commerce channel in US & CA Markets.
• In this role you'll be responsible for the front-end customer experience and product & tools management, blending art & science and delivering flawless execution.
• You'll be a key member of the Old Navy Online Operations team, supporting strategies set by Online Experience and Innovation teams and partnering with Content Production, Photo Studio teams and Product Management to deliver a best in-class shopping experience visited by a million people each day.
• You'll become an expert in utilizing and navigating our product-to-site pipeline, our product management tools, as well as managing a substantial volume of executional tasks within a fast-paced environment.
• As the visual merchandiser of the online store, you'll ensure we align our category navigation experience to the design intent, as well as act as storytellers, partnering with Online Experience on key product initiatives.
• Utilizing 3rd party vendor relationships & tools to manage personalized product recommendations, outfitting templates, and support internal search and SEO initiatives as needed.

Who You Are

• Passionate about the customer, our product and the online shopping experience
• Ability to execute detail oriented work with a high level of accuracy and attention to detail
• Strong verbal and written communication and influencing skills; compelling, persuasive storyteller
• Collaborative and team oriented; able to bring teams together and facilitate productive, data based decisions
• Strong computer skills in MS Office; able to quickly acquire skills in new computer systems
• Recognize and act on inconsistencies in data or results
• A clear communicator with a laser focus on the details. You don't wait to be told what to do next, because you've already identified it.
• You feel comfortable learning new web tools and interfaces.
• You believe in process and have developed a few yourself.
• You have a strong aesthetic eye, love fashion and are an avid online shopper.
• You have a customer first mindset, putting their needs at the forefront of every decision.
• You question the status quo and like to ask "What if?" and "How do I?"

Benefits at Old Navy

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.*
• Employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice.*
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.*
• Employee stock purchase plan.*
• Medical, dental, vision and life insurance.*
• See more of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.

Salary Range: $39,000 - $56,000 USD
Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.

US CandidatesPlease note that effective, June 30, 2022, Gap Inc. will no longer require any of its employees to wear face masks or require proof of COVID vaccination, unless required by local or state/provincial mandates or as part of Gap Inc's quarantine guidelines after being exposed to or testing positive for COVID. Therefore, please disregard any language in any job posting that refers to Gap Inc.'s face mask and proof of vaccination policy as said policy is no longer effective.