The Business of Fashion
Agenda-setting intelligence, analysis and advice for the global fashion community.
Agenda-setting intelligence, analysis and advice for the global fashion community.
Created by BoF’s journalists and editors, in conjunction with our wider network of leading fashion creatives, thought-leaders, and innovators, Masterclasses are in-depth webinars with supporting resources, designed to deliver key learning outcomes on critical industry topics.
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Even since Amazon introduced free two-day shipping for Amazon Prime members in 2005, providing shoppers with a free return service has become table stakes for retailers.
But free returns are a major headache for retailers who have to contend with high shipping costs — which have increased since the pandemic — and dedicate precious resources to sorting inbound packages. Today, more brands are revising their returns policies and are turning to startups specialising in processing returns more effectively.
On the latest BoF Professional Masterclass, BoF deputy editor Brian Baskin, and Malique Morris, BoF’s direct-to-consumer correspondent are joined by Ray Marciano, managing director at Accenture, Anisa Kumar, chief customer officer at returns experience platform Narvar, and Rachel La Rocca, fashion senior director at online marketplace Mercado Libre, to discuss how businesses of different sizes and functions can manage their return services.
Exclusive to BoF Professional members.
The e-commerce boom may have cooled but online returns rates remain high, and the costs of processing them are more expensive than ever. BoF unpacks how retailers can reduce the costs of returns and protect profit margins, while improving customers’ shopping experience to generate higher sales.
The e-commerce boom may have cooled but online returns rates remain high, and the costs of processing them are more expensive than ever. BoF unpacks how retailers can reduce the costs of returns and protect profit margins, while improving customers’ shopping experience to generate higher sales.
All three companies have embraced a busy, garish design that’s popular in China and ideally calibrated to sell plenty of low-cost products. Will the same be true as these companies attempt to move upmarket?
The South Korean e-commerce firm Coupang has saved Farfetch from potential bankruptcy, and could use its logistical and marketing might to solve some of the luxury e-tailer’s seemingly intractable problems. But “everything stores” have a spotty track record when it comes to high-end retail.
Return rates are set to soar this holiday, despite slower sales growth, putting brands’ returns management playbooks to the ultimate test.
The deal provides the online luxury giant with $500 million in emergency funding. A complex transaction that would have seen Farfetch acquire a 47.5 percent stake in Yoox-Net-a-Porter from Richemont is dead.